Goldmoney Review

Updated May 22, 2024

At a glance




GoldMoney is a platform specializing in precious metals investing, providing users with the ability to buy gold and other precious metals online. It touts itself as a secure and convenient method for buying, transferring, and storing physical bullion.

For those looking to enhance their financial portfolio through precious metals, Goldmoney offers a dynamic platform that may well be the cornerstone of wealth preservation. With an increasing number of investors turning their attention towards secure gold savings, it's crucial to weigh the insights, weigh the services, and understand the Goldmoney fees associated before diving into precious metals investing. 

This evaluation aims to sift through a spectrum of customer experiences to offer you the real picture of investing with Goldmoney.

Key Takeaways

  • Diverse customer experiences with a generally positive tilt towards Goldmoney as a reliable platform for gold investment.
  • Insights reveal that well-informed clients benefit from secure gold savings and competitive storage fees.
  • Some users flag Goldmoney fees and policies as areas needing better transparency and simplicity.
  • Continuous adherence to regulations underscores Goldmoney's commitment to providing a secure and trustworthy service.
  • Positive developments indicate that Goldmoney is responsive to feedback and is dedicated to enhancing user satisfaction.
  • European users face specific challenges post-Brexit, pointing to the importance of regional considerations in precious metals investing.

Understanding Goldmoney and Its Place in Precious Metals Investing

Stepping into the world of precious metals, Goldmoney has carved a niche for itself by offering comprehensive and secure online gold investments. Spanning over two decades, their innovative approach has forged a path for investors to effortlessly maneuver through the intricacies of financial technology.

Let's delve into the foundations and security measures that underline their commitment to investor transparency and solidify their stake in the digital economy.

Foundation of Goldmoney and Market Implications

Since its inception in 2001, Goldmoney has consistently responded to the rising demand for accessible investments in precious metals. As a financial platform, it grants investors the ability to purchase, sell, and safeguard assets such as gold, aligning with a relentless focus on Goldmoney security practices.

This foresight in financial technology has made Goldmoney a spearhead entity in the evolution of precious metals into the online investment space.

Gold as a Virtual Currency: The Partnership with BitGold

The BitGold partnership in 2015 marked a milestone achievement, marrying traditional gold investment with the burgeoning realm of digital currencies.

This alliance transformed the perception of gold as merely a physical commodity, shaping it into a functional virtual currency for frictionless online transactions—providing investors with unparalleled versatility and real-time access to a historically stable asset.

Security Measures and Investor Transparency

Investor protection remains a principal concern for those delving into online gold investments. Goldmoney's robust security infrastructure includes comprehensive ownership rights, backed by measures to insulate from possible financial crises.

The company's dedication to transparency is uncompromised, with AML and KYC protocols and proactive efforts to remain at the forefront of regulatory compliance—cementing their reputation as a trustable partner in wealth preservation.

Goldco is an industry leader in the precious metals space, offering a comprehensive approach to protecting your retirement savings in an ever-changing economic landscape.


  • Rated A+ by the BBB
  • Inc. 5000 Aware Recipient, 7+ Years
  • 2023 Best Customer Service
  • Earned over 5,000+ 5-Star Customer Ratings

The Client's Perspective: Analyzing User Feedback and Ratings

When it comes to customer satisfaction, the collective voice of Goldmoney user reviews provides valuable investment feedback for both potential customers and the company alike. The spectrum of sentiment ranges from high praise for company transparency and the secure, cost-efficient options for gold storage, to critical accounts of experiences that didn't meet expectations.

  • Multiple testimonials have highlighted the security features and low storage fees as key benefits, fostering a sense of reliability and trust in Goldmoney's services.
  • Long-standing customers, in particular, commend the platform for its effectiveness in wealth preservation, offering peace of mind over the long term.
  • However, not every user has encountered smooth sailing. There are mentions of surprise charges, suggesting a need for greater clarity regarding fees.
  • Concerns over the withdrawal process have also surfaced, with some clients detailing the challenges they faced during verification after account closure.
  • In the wake of Brexit, European clients have faced unique challenges, which have led some to search for alternative investment services.

Notwithstanding the critiques, recent improvements in customer service stand out, signalling that Goldmoney is actively taking steps to enhance user experience and maintain positive client relationships.

Comprehensive Analysis of Goldmoney's Fees and Charges

Understanding the cost implications of investing with Goldmoney is critical for investors looking to engage the platform for their precious metals transactions. The Goldmoney fee structure is designed to be competitive while accommodating the various services that the platform provides.

Below, we dissect the layers of fees that investors encounter and the circumstances under which they are applied, casting light on how they might influence your investment strategies.

Delineating Commission and Exchange Fees

Every transaction on Goldmoney incurs certain costs that investors need to factor into their financial planning. Here are the primary fees:

  • Commission Fees: A nominal fee of 0.05% applies to the buying and selling of commonly traded precious metals. For specialized or rarer metals, the fee can ascend to as much as 1%, influenced by their scarcity and demand in the market.
  • Exchange Fees: At a fixed rate of 0.75%, exchange fees are levied when investors wish to switch between different types of metals or move holdings to different vault locations, necessitating a complex orchestration of resources.

It's worthy to note that these fees contribute to maintaining the high level of service and secure facilities that Goldmoney offers.

Understanding the Impact of Storage Fees on Investments

Secure storage is a paramount concern for Goldmoney and its users, yet it does carry associated fees:

  • Storage fees are directly tied to the total value of the metals in an account, thus as investments grow, the fees scale accordingly.
  • Despite the increase in costs with larger holdings, Goldmoney's storage fees remain competitive within the industry, ensuring that investors' assets are kept under rigorous security without undue financial burden.

These fees ensure that your investment is stored safely, is fully insured, and regularly audited, bringing peace of mind to the investment process.

Consequences of Dormant and Inactive Accounts on User Costs

Remaining active is an often overlooked aspect of precious metal investing. Here's how inactivity may impact costs:

  1. Accounts that have seen no activity for three years are considered dormant, attracting charges that can make a noticeable dent in the investment value.
  2. If an account stays inactive for seven years, it's classified as inactive, with the potential of incurring charges up to 1% of the account's total value each month.

Staying engaged with your Goldmoney account can prevent these dormant account charges and preserve the full value of your investments. Additionally, an active status allows you to take advantage of earning opportunities through Goldmoney's referral program.

In summary, while the intricacies of Goldmoney's fee structure, comprising commission fees, exchange rates, and storage costs, may seem daunting at first, they are integral to the investment impact and the provision of top-tier services.

It's important for users to consider how these fees could affect their precious metals investment journey, including the potential costs associated with dormant or inactive accounts.

Diverse Services and Investment Options at Goldmoney

To cater to a spectrum of financial needs and preferences, Goldmoney has intricately designed various services that champion investment diversity. With offerings crafted for individual investors, high net worth entities, and businesses of all sizes, the robust platform ensures that each client can find the ideal conduit for engaging with precious metals.

The objective is to furnish users with comprehensive wealth management tools and investment solutions that are both secure and efficient.

Options for Individuals, Businesses, and Wealth Accounts

Goldmoney services are consciously segmented to address the unique demands of different types of investors. Individuals seeking a straightforward path to precious metals find convenience and security.

In contrast, business accounts receive customized services that enable operations to include gold in their financial architecture. For clients managing considerable wealth, the platform offers sophisticated wealth management strategies that align with both short-term needs and long-term aspirations.

The diversity in account types assures an inclusive experience, catering to a varying spectrum of investment scales.

The Mechanics of Gold Purchases and Holdings at Goldmoney

  • Purchase Process: Clients can acquire gold and other precious metals, with each transaction leading to the allocation of real, physical gold in Goldmoney's global network of vaults.
  • Holding System: Rather than personal storage, metals are securely held in the chosen vault, ensuring safety and regulatory compliance.
  • Transacting in Gold: Goldmoney also allows businesses to utilize gold as a medium of transactions, offering payment receipts and payouts in the form of gold.

Integrating Precious Metals into Retirement Planning

For those concerned with retirement planning, investment diversity takes a prominent role. Goldmoney distinctly recognizes this need by facilitating gold IRAs and other precious metal retirement options. These services merge the long-standing wealth preservation properties of gold with the tax advantages of IRA structures, providing a hedge against inflation and market volatility.

As an alternative to traditional retirement planning, Goldmoney's gold IRA services empower investors with an added layer of financial security for their golden years.

A Look at Security, Storage, and Redemption

Goldmoney's commitment to robust security measures assures investors that their assets are managed with the utmost care. Highlighting Goldmoney's dedication to safeguarding client investments, key security measures are transparently employed. Security is not a mere afterthought; it is the bedrock upon which Goldmoney has built its reputation, incorporating state-of-the-art online security protocols that serve to protect against cyber threats and ensure client peace of mind.

Understanding the importance of precious metal storage, Goldmoney provides clients with a global network of insured vaults. Each vault is operated by trusted partners who are well-recognized in the industry, ensuring that your assets are securely housed within facilities that comply with the highest standards of safety and management. The transparent availability of independent audit results from these vaults underlines the company's commitment to openness and client empowerment.

Redemption of gold, a critical service for many investors, is streamlined and efficient with Goldmoney. Offering a seamless process for gold redemption, clients can confidently liquidate their holdings into cash, reflecting the liquidity and flexibility of Goldmoney’s platform. This essential feature underscores the tangible benefits of physical gold investment—providing stability and easy conversion when required.

In summary, Goldmoney remains resolute in providing secure, insured, and accessible services for precious metal investing. Through stringent Goldmoney security measures, versatile precious metal storage options, and reliable gold redemption processes, investors are well-equipped to maneuver their wealth with assurance and ease in a complex financial ecosystem.


In conclusion, GoldMoney fails considerably in several key areas that would categorize it as an efficient platform for investing in gold. The credibility of the platform is significantly undermined by a cascade of customer service complaints and a generally low level of satisfaction from users.

Its high fees coupled with hidden charges, arduous withdrawal process, and poor transparency serve as substantial deterrents for potential investors. The lack of a robust support system raises questions about its capacity to handle serious issues prevalent within such a volatile marketplace.

Ultimately, the shortcomings of GoldMoney overshadow its potential benefits and make it an unfavorable choice for those wishing to delve into gold investment.


  • Service: Bullion Dealer
  • Products Offered: Silver, Gold, Platinum, Palladium
  • Promotion: None

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